Floor and Decor is a popular destination for homeowners, contractors, and DIY enthusiasts looking to enhance the beauty and functionality of their living spaces with a wide range of flooring and decor options. While the store offers an extensive selection of products to choose from, there may be instances when you need to return or exchange an item. In this comprehensive guide, we will explore the Floor and Decor return policy, including key details, procedures, and tips to make your return experience smooth and hassle-free.

Understanding Floor and Decor’s Return Policy

Before making a purchase at Floor and Decor, it’s essential to familiarize yourself with their return policy. This policy is designed to provide customers with a clear understanding of what to expect when returning products. As of my last knowledge update in September 2021, here’s an overview of the key points in Floor and Decor’s return policy:

Eligible Items for Return:

Floor and Decor generally accepts returns on most unopened and unused products within 90 days of purchase. Eligible items typically include:

Flooring Materials: Tiles, hardwood, laminate, vinyl, and more.

Decorative Items: Backsplashes, mosaics, wall tile, and accents.

Installation Materials: Adhesives, grout, underlayment, and tools.

Accessories: Trim, transition strips, and molding.

Please note that some products may have specific return restrictions, so it’s crucial to check the product description and inquire with the store for any exceptions.

Non-Returnable Items:

There are certain items that Floor and Decor typically does not accept for returns. These may include:

Custom Orders: Products that were specially ordered or cut to specific dimensions.

Clearance or Final Sale Items: Items marked as “Final Sale” or sold at a clearance price may not be eligible for returns.

Opened or Used Products: Items that have been opened, installed, or used are generally not returnable.

Damaged or Altered Products: Items that are damaged or altered after purchase may not be accepted for returns.

Return Process:

If you find yourself needing to return an eligible item, follow these steps for a smoother return process:

Gather Receipt and Documentation: Ensure you have your original receipt or proof of purchase, as well as any product documentation.

Visit a Floor and Decor Store: Locate the nearest Floor and Decor store and bring the item you wish to return along with your documentation.

Speak with a Store Associate: Discuss your return with a store associate who will guide you through the process.

Inspect the Item: A store associate will inspect the item to ensure it meets the return criteria.

Complete the Return: If your return is approved, you’ll receive a refund to your original payment method. Keep in mind that refunds may take several business days to process.

Online Purchases:

If you made a purchase through the Floor and Decor website, you can still initiate a return by contacting their customer service or visiting a physical store. Be sure to check the online return policy for specific details regarding online orders, as it may differ slightly from in-store purchases.

Tips for a Smooth Return

To ensure a hassle-free return experience at Floor and Decor, consider the following tips:

Keep the Original Packaging: Whenever possible, retain the original packaging as it makes the return process more straightforward.

Double-Check Eligibility: Confirm that your item is eligible for return by reviewing the product description and the return policy.

Inspect Your Purchase: Before installing or using the product, carefully inspect it to ensure it meets your expectations and is free from defects.

Retain Documentation: Keep your receipt and any product documentation in a safe place until you’re sure you won’t need to return the item.

Refund Procedure

The refund procedure typically involves a series of steps that you should follow when you need to return a product and request a refund. While the specific steps may vary depending on the retailer or service provider, here is a general guide on how to navigate the refund process:

Review the Refund Policy:

Start by reviewing the refund policy of the retailer, service provider, or organization from which you made the purchase. This policy should outline the conditions under which refunds are issued, including eligibility criteria, timeframes, and any exceptions.

Gather Documentation:

Collect all relevant documentation related to your purchase. This may include:

  • Receipt or Proof of Purchase: Ensure you have a copy of your receipt or proof of purchase, which typically contains important details such as the date of purchase, the item(s) bought, and the amount paid.
  • Product Packaging: If applicable, keep the original packaging and any accessories that came with the product.
  • Product Information: Retain any product manuals, warranties, or documentation that came with the item.

Contact Customer Service:

  • In-Person: If you made the purchase at a physical store, visit the store in person and ask to speak with a customer service representative.
  • Online or Phone: If the purchase was made online or over the phone, contact the customer service department through the provided contact information on the retailer’s website or on your receipt.

Explain the Issue:

When you contact customer service, explain the reason for your request for a refund. Be clear and concise in describing the issue. If the product is defective, damaged, or not as described, provide details to support your claim.

Follow Instructions:

Listen to the instructions provided by the customer service representative. They may ask for specific information or guide you through the return and refund process.

Return the Product:

  • In-Store: If you’re returning an item to a physical store, follow the store’s return procedure, which may involve bringing the item and your documentation to the store and filling out a return form.
  • Online: If you’re returning an item purchased online, the retailer may provide you with a return shipping label. Carefully package the item, attach the label, and send it back as instructed.

Wait for Processing:

After returning the item, you’ll need to wait for the processing of your refund. The time it takes for the refund to be processed can vary depending on the retailer and your payment method. It may take several business days to see the refund reflected in your account.

Confirm the Refund:

Check your bank or credit card statement to ensure that the refund has been processed and the funds have been returned to your original payment method.

Follow Up:

If you do not receive your refund within the expected timeframe or encounter any issues, follow up with the retailer’s customer service to inquire about the status of your refund.

Retain Records:

Keep records of all communication, receipts, and documentation related to the refund process. This documentation may be useful in case you need to escalate the issue or dispute the refund.

Remember that the refund process may vary from one business to another, so it’s essential to carefully read and adhere to their specific refund policy and instructions. Being polite and patient when dealing with customer service representatives can also help ensure a smoother refund experience.

Some appropriate faqs and thier concise asnwer about floor and decor return policy

How can I reset my password for my online account?

To reset your password, go to the login page and click on the “Forgot Password” or “Reset Password” link. Follow the instructions provided, which usually involve receiving a password reset link via email. Click on the link and create a new password for your account.

What is the warranty period for your products?

The warranty period varies depending on the product. Please refer to the product’s documentation or our website for specific warranty information. Generally, our products come with a standard [X]-year warranty against manufacturing defects.

How can I track my order’s shipping status?

You can track your order by logging into your account and checking the “Order History” section. There, you will find a tracking number associated with your order. Click on the tracking number to view the shipping status, or visit the shipping carrier’s website and enter the provided tracking number.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and sometimes alternative payment options like Apple Pay or Google Pay. During the checkout process, you can select your preferred payment method.

Can I return an item if it doesn’t fit or meet my expectations?

Yes, you can return items that don’t fit or meet your expectations, provided they meet our return policy guidelines. Typically, items must be unopened, unused, and returned within [X] days of purchase. Please refer to our return policy for specific details and instructions on initiating a return.

How do I contact customer support for assistance?

You can contact our customer support team through multiple channels:
Phone: Call our toll-free customer support number
Email: Send an email .
Live Chat: Visit our website and use the live chat feature during business hours.
Contact Form: Fill out the contact form on our “Contact Us” page and submit your inquiry. Our team will respond as soon as possible.


Understanding the Floor and Decor return policy is essential for a stress-free shopping experience. By knowing which items are eligible for return, the required documentation, and the general process, you can confidently make purchases knowing that you have options if the need to return or exchange arises. Remember to check the most up-to-date return policy on the Floor and Decor website or by contacting their customer service, as policies may change over time. With this knowledge, you can shop for flooring and decor products with peace of mind, knowing that Floor and Decor values customer satisfaction and aims to make the return process as smooth as possible.